Your account is the same everywhere: one email address, one password, one balance, whether you play on a laptop or a phone. Here is how to get into the lobby quickly and keep your account secure.
How to log in, step by step
- Go to spinbob1.uk in any up-to-date browser.
- Select Log in in the top corner of the page.
- Enter the email address you registered with.
- Enter your password. It is case-sensitive, so check Caps Lock.
- If you have turned on 2-step verification, type in the code sent to your mobile by SMS.
- Select Log in again and you will land in the lobby with your balance shown at the top.
If you have not yet finished verifying your identity, you will be taken to My Account → Verification first. Under UK rules we must confirm your age and identity before any deposit or play.
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Turn on 2-step verification
A password on its own can be guessed or leaked. 2-step verification adds a second check: a one-time code sent by SMS to your registered mobile number each time you sign in from a new device.
How to switch it on
- Log in and open My Account → Security.
- Choose 2-step verification and confirm your mobile number.
- Enter the test code we send you by SMS.
- From then on, you will be asked for a fresh code at login.
It is optional, but we strongly recommend it, especially if you use e-wallets or keep a balance on your account.
Troubleshooting login problems
| Problem | What it means | What to do |
|---|---|---|
| Forgot password | You cannot remember your password | Use Forgot password, enter your email and follow the reset link within 60 minutes |
| Account locked | 5 failed attempts in a row | Wait 30 minutes, or reset your password |
| Verification pending | Your documents are still being checked | Most checks finish within 24 hours, often in minutes; watch your email |
| Self-exclusion active | You chose to exclude yourself | The account stays closed until the period ends and cannot be reopened early |
| No SMS code | Code delayed or wrong number | Wait a minute, request a new code, or contact live chat |
Forgotten password
Select Forgot password on the login screen and enter your email address. We send a reset link that stays valid for 60 minutes. If it does not arrive, check your spam or junk folder, then request a new one. Choose a password you have not used anywhere else.
Locked out after failed attempts
To protect you from someone guessing your password, we lock the account for 30 minutes after 5 incorrect attempts. You do not need to contact us; simply wait or reset your password. If you did not make those attempts, change your password as soon as you are back in and let our support team know.
Verification pending
If you can log in but cannot deposit or play, your identity check is probably still open. Upload any requested documents through My Account → Verification. Our team usually reviews them within 24 hours, and often much faster. Our KYC guide explains exactly what we accept.
Self-exclusion and time-outs
If you have taken a time-out (24 hours to 6 weeks) or self-excluded (6 months to 5 years), login is blocked until the period ends. A self-exclusion cannot be lifted early, and we will not reopen the account on request during that time. This protection is there for your benefit. If you have registered with GAMSTOP, the same applies across all UK-licensed sites.
Logging in on mobile
There is no separate app to download. Open your mobile browser (Safari, Chrome or similar), go to the site and log in with the same details you use on desktop. Your balance, bonuses and game history are all shared.
To make it feel like an app, use Add to Home Screen from your browser’s share or menu button. You will get an icon that opens straight to the reef. Remember to log out if you share your phone with anyone else.
Security tips
- Use a unique password of at least 12 characters, mixing words, numbers and symbols.
- Turn on 2-step verification.
- Never share your login details or SMS codes. Our team will never ask for your password.
- Only log in at spinbob1.uk and watch out for lookalike addresses in emails or messages.
- Log out on shared or public devices.
- Keep your email account secure too, because it is how passwords are reset.
Need a hand?
Our live chat is open 24/7 through the Help centre, and email support at support@spinbob1.uk replies within 4 hours. Tell us what you see on screen and we will help you get back to the lobby.
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18+ only. Please gamble responsibly. Support is available from GamCare, BeGambleAware and GAMSTOP.
Frequently asked questions
What happens if I enter the wrong password too many times?
After 5 failed attempts your account is locked for 30 minutes to protect it. You can wait, or use the Forgot password link to reset it. Reset links are valid for 60 minutes.
Do I need an app to log in on my phone?
No. You log in through your mobile browser with the same email and password as on desktop. You can add the site to your home screen for quick access.
Can I log in during a self-exclusion?
No. An account closed for self-exclusion cannot be reopened early, whatever the reason. Please contact GamCare on 0808 8020 133 if you would like support.